Refund policy
At Swash® Canada, we want you to be fully satisfied with your purchase. This policy explains how returns and refunds are handled.
Return Eligibility
You may request a return within 14 days of receiving your order.
Returns are accepted without justification, provided that the items are returned in their original condition and packaging.
Return Shipping
Return shipping costs are fully covered by us.
Once your return request is approved, we will provide instructions to complete the return.
How to Start a Return
To initiate a return, please contact us via our Contact page and include:
- Your order number
- The item(s) you wish to return
Our support team will guide you through the next steps.
Refunds
Once your return is received and inspected, your refund will be processed to the original payment method used at checkout.
Refund processing times may vary depending on your payment provider, but are typically completed within a few business days after the return is received.
Non-Returnable Items
For hygiene and safety reasons, items that are not returned in their original condition or packaging may not be eligible for a refund.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us as soon as possible via our Contact page so we can resolve the issue promptly.
Questions
If you have any questions regarding returns or refunds, please reach out via our Contact page. Our team will be happy to assist you.